Refund policy
Returns & Refunds Policy
Last updated: September 16, 2026
This Returns & Refunds Policy applies to purchases made directly from Kaizen & Coffee. By placing an order with us, you agree to the terms below.
Nothing in this policy limits any rights or remedies that cannot be excluded under applicable consumer-protection law. The return restrictions below do not apply to damaged, defective, or incorrectly supplied products. Please follow the instructions in the “Damaged, defective, or incorrect orders” section for these issues.
Coffee and perishable products
All sales of coffee, food, beverages, and perishable products are final sale.
We do not accept returns of these products unless they were damaged, defective, or incorrectly supplied.
Opened coffee and other opened perishable products cannot be returned.
Returns
We accept return requests for eligible non-perishable products, including merchandise, coffee equipment, tools, and accessories, within 7 days of delivery.
To qualify for a return, the product must be:
- Unused, unworn, and unwashed;
- In its original condition;
- Accompanied by all original tags, manuals, accessories, and components;
- Returned in its complete original packaging; and
- Accompanied by a receipt or other proof of purchase.
Where applicable, the manufacturer’s seal must remain intact.
A restocking fee may apply to eligible non-perishable returns. Any applicable fee will be disclosed when your return is authorized, before you ship the product back, and deducted from your refund or store credit.
All returns require prior authorization. To request a return, email support@kaizenandcoffee.com with your order number and the reason for the return.
If your return is approved, we will provide return instructions. The return must be shipped within seven days of approval unless applicable law provides a longer period.
Products returned without prior authorization, outside the applicable return period, or in a condition that does not satisfy this policy may be refused.
Merchandise
Return requests for eligible merchandise must be made within 7 days of delivery. Merchandise must be unused, unworn, unwashed, and returned with all original tags and packaging.
Discounted, promotional, clearance, and final-sale merchandise is not eligible for return, exchange, or refund due to a change of mind.
Coffee equipment, tools, and accessories
Used coffee equipment, tools, and accessories are not returnable.
Unused equipment may qualify for a refund to the original payment method if:
- The manufacturer’s seal remains intact;
- The product has not been used, installed, washed, or altered; and
- All original packaging, manuals, accessories, and components are included.
Equipment that has been opened but remains completely unused may be eligible for store credit only. Eligibility will be determined following inspection.
Products showing evidence of use, brewing, grinding, installation, washing, alteration, accidental damage, or missing components will not be accepted.
Damaged, defective, or incorrect orders
Please inspect your order promptly upon delivery.
If a product arrives damaged, defective, or different from what you ordered, contact support@kaizenandcoffee.com within 48 hours of delivery and provide:
- Your order number;
- A description of the issue;
- Clear photographs of the product;
- Clear photographs of the shipping and internal packaging; and
- A photograph of the shipping label.
Please retain the product and all original packaging while we review the matter. We will evaluate the information provided and contact you regarding the available next steps.
The 48-hour notice period assists us in investigating fulfillment and carrier issues. It does not limit any rights that cannot legally be waived.
Non-returnable products
We do not accept returns of:
- Coffee, food, beverages, or perishable products;
- Opened coffee or other opened perishable products;
- Used coffee equipment, tools, or accessories;
- Products with a broken or removed manufacturer’s seal;
- Discounted, promotional, clearance, or final-sale products;
- Personalized, customized, or made-to-order products;
- Gift cards, except where cash redemption is required by law;
- Products showing wear, washing, use, alteration, accidental damage, or improper storage;
- Products missing original packaging, tags, manuals, accessories, or components;
- Products returned outside the applicable return period; or
- Products not purchased directly from Kaizen & Coffee.
Products purchased from another retailer must be returned to that retailer in accordance with its return policy.
Gift cards
Gift cards are not returnable or redeemable for cash except where required by applicable law.
For California customers, a gift card with a remaining cash value of less than $15 is redeemable for cash upon request, as required by California law.
Return shipping
Customers are responsible for return shipping and packaging costs unless the product was damaged, defective, or incorrectly supplied.
Original shipping charges, expedited shipping charges, international shipping charges, duties, taxes, customs charges, and brokerage fees are non-refundable except where required by law.
We recommend using a trackable and insured shipping service. Kaizen & Coffee is not responsible for returns lost or damaged in transit.
Incorrect or incomplete addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If an order is returned, delayed, or undeliverable because an incorrect or incomplete address was provided, the customer may choose, subject to product availability, to:
- Have the order shipped to a corrected address after paying the additional shipping charge; or
- Cancel the order and receive a refund of the eligible product value, less the original shipping charge and any return-to-sender, carrier, customs, or handling costs incurred by Kaizen & Coffee.
We cannot guarantee that an address can be changed after an order has entered processing or been transferred to the carrier.
Delayed or missing domestic shipments
For domestic orders, contact support@kaizenandcoffee.com if:
- Tracking has not updated for seven consecutive business days; or
- The order is seven business days past its estimated delivery date.
Please include your order number and available tracking information. We may require the carrier to complete an investigation before determining the appropriate resolution.
Delayed or missing international shipments
International shipments may be delayed by customs processing, local delivery conditions, holidays, or other circumstances outside our control.
Please allow 20 business days from the dispatch date before reporting an international shipment as missing.
After that period, contact support@kaizenandcoffee.com with your order number and tracking information. We may require the carrier to complete an investigation before determining the appropriate resolution.
Packages marked as delivered
If tracking indicates that an order was delivered but you cannot locate it, please:
- Confirm the shipping address shown on your order;
- Check all delivery areas around the property;
- Check with household members, neighbors, building management, reception staff, or mailroom personnel; and
- Contact the carrier for delivery confirmation.
After completing these steps, contact support@kaizenandcoffee.com with your order number and any carrier case number.
We will review the available information. However, we cannot guarantee a refund or other remedy for a package confirmed as correctly delivered unless required by law.
Refunds
We will notify you after receiving and inspecting an authorized return.
If the return is approved, the refund will be issued to the original payment method. Approved returns of open-box, unused equipment will be issued as store credit.
Original shipping charges and other non-refundable costs may be deducted from the refund.
Approved refunds are generally submitted within 10 business days following inspection. Your bank or payment provider may require additional processing time before the refund appears in your account.
If more than 15 business days have passed since we confirmed that a refund was issued, contact support@kaizenandcoffee.com.
Exchanges
We do not process direct exchanges.
If you would like a different eligible product, request a return and place a new order. Product availability is not guaranteed.
Coffee subscriptions
Coffee subscriptions automatically renew and are billed at the frequency selected during enrollment until paused or canceled.
We will send a reminder before each scheduled recurring charge.
Subscription changes—including pauses, skips, modifications, and cancellations—must be completed at least 24 hours before the scheduled billing time. A request received after that cutoff may apply to the following billing cycle rather than the order currently being processed.
Once a subscription order has been billed or entered fulfillment, it cannot be canceled or returned unless the order was damaged, defective, or incorrectly supplied.
Subscription pricing, billing frequency, renewal terms, and cancellation instructions will be disclosed before enrollment and included in the subscription confirmation.
Shipping destinations and Canadian orders
We currently ship to the United States and Canada only. References to international orders and shipments in this policy apply to orders shipped to Canada.
Available products and shipping options may vary by destination.
Customers are responsible for import duties, taxes, customs charges, and brokerage fees imposed by the destination country unless checkout expressly states otherwise.
International shipping charges, duties, taxes, customs charges, and brokerage fees are non-refundable except where required by law.
If an international shipment is refused, unclaimed, or returned as undeliverable, any approved refund may be reduced by the original shipping charge, return shipping, duties, customs charges, brokerage fees, and other costs incurred by Kaizen & Coffee, to the extent permitted by law.
Consumer rights
Customers may have additional rights under the laws of their country or region. Where those rights apply, they take precedence over any conflicting provision of this policy.
Fraud and policy abuse
We reserve the right to refuse a return, refund, or store-credit request involving suspected fraud, altered evidence, repeated policy abuse, products not purchased from Kaizen & Coffee, or products returned in a condition inconsistent with the request.
Contact us
For questions regarding a return, refund, subscription, or order, contact:
Kaizen & Coffee
Email: support@kaizenandcoffee.com
Do not ship a return until it has been authorized and you have received return instructions from us.