Terms of service
KAIZEN & COFFEE TERMS OF SERVICE
Last updated: September 16, 2026
These Terms of Service (“Terms”) govern your access to and use of the Kaizen & Coffee website, online store, and related services (collectively, the “Services”). The Services are operated by Kaizen & Coffee (“Kaizen & Coffee,” “we,” “us,” or “our”).
By visiting or using the Services, creating an account, or placing an order, you agree to these Terms and to the policies incorporated by reference, including our Privacy Policy, Return and Refund Policy, and Shipping Policy. If you do not agree, do not use the Services.
1. Eligibility and accounts
You must be at least the age of majority in your state, province, or country of residence to make a purchase. If you permit a minor to use the Services, you are responsible for that use.
You agree to provide accurate, current, and complete information. You are responsible for safeguarding your account credentials and for activity conducted through your account. Notify us promptly at support@kaizenandcoffee.com if you suspect unauthorized access. We may suspend or terminate an account when reasonably necessary to protect the Services, our customers, or our legal rights.
2. Products and product information
We make reasonable efforts to display product descriptions, images, colors, weights, roast profiles, tasting notes, ingredients, and other details accurately. Displays and sensory descriptions are inherently approximate, and actual products may vary due to screens, agricultural variation, roasting, production runs, packaging changes, and other factors.
Availability is not guaranteed. We may change or discontinue products, correct errors, or limit quantities on a reasonable, nondiscriminatory basis. Nothing in the Services is medical, nutritional, or health advice. Review product labels and ingredient information before use. If you have allergies, sensitivities, a medical condition, are pregnant or nursing, or have questions about caffeine, consult an appropriate healthcare professional.
3. Orders and acceptance
Your order is an offer to purchase. An order confirmation acknowledges receipt but does not necessarily constitute acceptance. We accept an order when we send a shipment confirmation or otherwise expressly confirm acceptance.
We may reject or cancel an order before acceptance for legitimate reasons, including suspected fraud, pricing or inventory errors, payment failure, purchase-limit violations, or shipping restrictions. If we cancel after payment has been captured, we will issue a refund to the original payment method as required by law.
Please review your order before submitting it. Requests to modify or cancel an order are subject to our Return and Refund Policy and may not be possible once fulfillment has begun.
4. Prices, taxes, and payment
Prices are shown in the currency displayed at checkout and may change without notice. The price applicable to your order is the price shown when you submit it, subject to correction of obvious errors as permitted by law. Taxes, shipping, duties, customs charges, and other fees will be disclosed when required and may be added at checkout.
You represent that you are authorized to use the payment method provided. You authorize us and our payment processors to charge all amounts shown at checkout. Promotions, discount codes, and gift cards may be subject to additional terms, expiration dates, exclusions, or limits and may not be combined unless stated otherwise.
5. Shipping, delivery, title, and risk of loss
We currently ship to the United States and Canada only. Orders are processed and shipped out within 2–3 business days after payment authorization. Processing time is separate from carrier transit time; preorder and subscription schedules and any processing delays are explained in our Shipping Policy.
Shipping estimates are not guarantees. We will use commercially reasonable efforts to ship within the time stated at checkout or in our Shipping Policy. If we cannot ship within the promised time, we will provide any notice, cancellation option, or refund required by applicable law.
Delivery is complete, and title and risk of loss transfer, as provided by applicable law. Nothing in these Terms limits rights you may have regarding goods that are lost, damaged, defective, or not delivered. You are responsible for providing an accurate and deliverable address. Contact us promptly about delivery issues at support@kaizenandcoffee.com.
For orders shipped to Canada, customers are responsible for import restrictions and for duties, taxes, brokerage fees, or customs charges unless checkout expressly states otherwise. Customs processing may delay delivery.
6. Returns, refunds, and damaged items
Returns, exchanges, cancellations, refunds, and claims for damaged or incorrect items are governed by our Return and Refund Policy. That policy forms part of these Terms. Your statutory consumer rights are not affected.
Coffee and other perishable products are final sale, with damaged, defective, or incorrect products handled under our Return and Refund Policy. Return requests for eligible non-perishable products must be made within 7 days of delivery. Products must meet the condition requirements in that policy and be returned in their complete original packaging. Customers pay return shipping unless the product was damaged, defective, or incorrectly supplied. A restocking fee may apply and will be disclosed before the customer ships the return.
7. Subscriptions and automatic renewal
If you purchase a subscription, the frequency, price, minimum commitment (if any), renewal terms, and cancellation method will be clearly disclosed before purchase and in your order acknowledgment. Unless disclosed otherwise, subscriptions automatically renew and your selected payment method will be charged at the stated interval until you cancel.
You may cancel your subscription at any time through your online customer account or by emailing support@kaizenandcoffee.com. Cancellation applies to future renewal orders; orders already processed are subject to our Return and Refund Policy. We will provide renewal reminders, price-change notices, and online cancellation rights where required by applicable law.
8. Personal and noncommercial use
Unless we authorize otherwise in writing, products purchased through the Services are for personal or household use and not for commercial resale or export. Wholesale customers are governed by their separate wholesale agreement or applicable wholesale terms.
9. Intellectual property
The Services and their content—including text, graphics, photographs, video, audio, product names, logos, page design, and software—are owned by or licensed to Kaizen & Coffee and are protected by intellectual-property laws. We grant you a limited, revocable, nonexclusive, nontransferable license to access and use the Services for lawful personal and noncommercial purposes.
Except as allowed by law or with our written permission, you may not copy, reproduce, modify, distribute, sell, license, publicly display, create derivative works from, or commercially exploit the Services or their content. Kaizen & Coffee names, logos, and branding may not be used without prior written permission. All rights not expressly granted are reserved.
10. Reviews, feedback, and user content
If you voluntarily submit a review, photograph, comment, suggestion, or other content (“User Content”), you retain ownership of your content. You grant us a nonexclusive, worldwide, royalty-free, sublicensable license to host, reproduce, format, publish, display, distribute, and use that User Content to operate, improve, and promote the Services, subject to applicable law and our Privacy Policy.
You represent that you have the necessary rights to submit the User Content and that it is not unlawful, deceptive, infringing, defamatory, threatening, harassing, obscene, or invasive of another person’s privacy. You must disclose any material connection, incentive, or compensation associated with a review or endorsement.
Nothing in these Terms restricts your right to provide an honest review or otherwise exercise rights protected by the Consumer Review Fairness Act or other applicable law. We may moderate or remove User Content where permitted by law, including content that contains private information, is clearly false or misleading, is unrelated to our products or services, or violates these Terms.
11. Acceptable use
You may not use the Services to:
- violate law or another person’s rights;
- commit fraud, impersonate another person, or provide materially false information;
- introduce malware, interfere with security, or disrupt the Services;
- scrape, harvest, or collect personal information without authorization;
- access restricted systems or circumvent access, rate, security, or robot-control measures;
- send spam or other unauthorized commercial messages; or
- use the Services in a manner that materially harms us, Shopify, our customers, or other users.
We may use reasonable technical measures to prevent abuse. Any automated system or agent must comply with our published technical instructions, identify itself where required, and must not bypass CAPTCHAs or other access controls.
12. Third-party services and Shopify
The Services may contain links to or integrations with third-party websites, payment processors, carriers, social platforms, or tools. Third parties operate under their own terms and privacy practices. We are not responsible for third-party services outside our control, but this provision does not limit responsibility that cannot lawfully be excluded.
Our store is hosted by Shopify. Purchases from this store are transactions between you and Kaizen & Coffee, not Shopify. Shopify is not the seller of our products and is not responsible for fulfillment, product quality, customer service, or disputes relating to your purchase. Information processed through Shopify is also subject to applicable Shopify privacy terms.
13. Privacy
Our collection and use of personal information are described in our Privacy Policy. Because Shopify hosts the store and certain vendors support payments, fulfillment, analytics, marketing, and customer service, personal information may be processed by those providers as described in that policy.
14. Disclaimers
TO THE FULLEST EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE.” EXCEPT FOR EXPRESS WARRANTIES WE PROVIDE AND WARRANTIES THAT CANNOT BE EXCLUDED BY LAW, WE DISCLAIM IMPLIED WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL ALWAYS BE AVAILABLE, SECURE, OR ERROR-FREE.
SOME JURISDICTIONS DO NOT ALLOW CERTAIN WARRANTY EXCLUSIONS. IN THOSE JURISDICTIONS, THESE EXCLUSIONS APPLY ONLY TO THE EXTENT PERMITTED BY LAW. NOTHING IN THESE TERMS EXCLUDES OR LIMITS NON-WAIVABLE CONSUMER RIGHTS.
15. Limitation of liability
TO THE FULLEST EXTENT PERMITTED BY LAW, KAIZEN & COFFEE AND ITS AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND SERVICE PROVIDERS WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, EXEMPLARY, PUNITIVE, OR CONSEQUENTIAL DAMAGES, OR FOR LOST PROFITS, REVENUE, DATA, OR GOODWILL, ARISING FROM OR RELATED TO THE SERVICES OR THESE TERMS, EVEN IF ADVISED THAT SUCH DAMAGES WERE POSSIBLE.
TO THE FULLEST EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR A CLAIM RELATING TO A PRODUCT WILL NOT EXCEED THE AMOUNT YOU PAID FOR THAT PRODUCT, AND OUR TOTAL LIABILITY FOR ANY OTHER CLAIM WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US DURING THE SIX MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM OR US$100.
THESE LIMITATIONS DO NOT APPLY TO LIABILITY THAT CANNOT BE LIMITED BY LAW, INCLUDING, WHERE APPLICABLE, LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, GROSS NEGLIGENCE, OR DEATH OR PERSONAL INJURY CAUSED BY NEGLIGENCE.
16. Indemnification
To the extent permitted by law, you agree to indemnify and hold harmless Kaizen & Coffee and its affiliates, officers, directors, employees, and agents from third-party claims, losses, liabilities, and reasonable legal fees arising from your unlawful misuse of the Services, your material breach of these Terms, or your infringement of another person’s rights. This obligation does not apply to the extent a claim was caused by our own conduct. We will provide reasonable notice of an indemnified claim and may control its defense, subject to your reasonable cooperation.
17. Suspension and termination
You may stop using the Services at any time. We may suspend or terminate access when we reasonably believe you violated these Terms, created legal or security risk, or misused the Services. Termination does not affect rights and obligations accrued before termination. Provisions that by their nature should survive—including intellectual property, disclaimers, liability limitations, indemnification, dispute terms, and payment obligations—will survive.
18. Governing law and disputes
These Terms are governed by the laws of the State of California, without regard to conflict-of-law rules, except that mandatory consumer-protection laws in your place of residence may still apply.
Except where applicable law permits you to bring a claim elsewhere, you and Kaizen & Coffee agree that state and federal courts located in San Mateo County, California will have exclusive jurisdiction over disputes arising from these Terms or the Services.
Before filing a claim, we encourage you to contact support@kaizenandcoffee.com so we can attempt to resolve the issue informally. This does not extend or waive any legal deadline.
19. Changes to these Terms
We may update these Terms from time to time. The “Last updated” date identifies the current version. We will provide notice of material changes when required by law. Changes apply prospectively from their stated effective date. Your continued use of the Services after that date constitutes acceptance to the extent permitted by law.
20. General provisions
If any provision is found unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect. Our failure to enforce a provision is not a waiver. These Terms and the incorporated policies are the entire agreement concerning the Services, except for any separate written agreement that expressly controls.
You may not assign these Terms without our written consent. We may assign them in connection with a merger, acquisition, reorganization, sale of assets, or by operation of law, subject to applicable law. We are not responsible for delay or failure caused by events beyond our reasonable control, but this does not excuse obligations that cannot lawfully be waived.
21. Contact us
Questions about these Terms may be sent to:
Email: support@kaizenandcoffee.com