Shipping policy

KAIZEN & COFFEE SHIPPING POLICY

Last updated: September 21, 2026

This Shipping Policy applies to physical products purchased from the Kaizen & Coffee online store, including coffee beans, merchandise, coffee equipment, and coffee subscription orders. Digital gift cards are delivered electronically and are not shipped.

This policy forms part of our Terms of Service. Returns, refunds, damaged-order claims, and missing-package resolutions are also governed by our Return and Refund Policy.

Order processing

Orders are processed and shipped out within 2–3 business days after payment authorization.

Processing time is separate from carrier transit time. The delivery estimate shown at checkout begins after an order has been processed and transferred to the carrier.

Processing may take longer during holidays, product launches, promotional events, unusually high order volumes, or circumstances outside our reasonable control. If a material delay affects your order, we will provide notice and any cancellation option or refund required by applicable law.

Shipping destinations

We currently ship to the United States and Canada only. Available products, carriers, and services vary by destination and will be displayed at checkout. References to international shipments in this policy currently apply to orders shipped to Canada.

Shipping may be available to Alaska, Hawaii, United States territories, PO boxes, and APO, FPO, or DPO addresses when an eligible USPS shipping option is offered at checkout. These destinations may have longer transit times and limited carrier options.

UPS generally requires a valid street address and does not deliver standard UPS shipments to PO boxes or accept standard APO/FPO addresses. If a carrier cannot serve the address entered at checkout, we may contact you for a corrected address or cancel and refund the affected order.

For Canadian PO boxes, DHL eCommerce Parcel Direct must be selected at checkout. Other Canadian shipping services offered through our checkout do not support PO box delivery.

We plan to expand shipping to more international destinations in the future. We may decline or cancel an order addressed to a destination that is not supported by our checkout, carriers, product restrictions, or applicable law.

Carriers, service levels, and delivery estimates

Available shipping options may include USPS, UPS, and other carriers or delivery services offered through our checkout. Customers may select from the services available for their order and destination at checkout.

Carrier transit estimates and any estimated delivery dates are displayed at checkout when available. They are estimates, not guarantees, unless a particular service is expressly identified as guaranteed. Carrier delays may result from weather, service interruptions, peak-season volume, customs processing, address issues, or other circumstances outside our control.

Kaizen & Coffee does not offer local pickup or local delivery for online orders at this time.

Shipping charges

Shipping charges are calculated automatically at checkout based on the products ordered, package weight and dimensions, destination, carrier, and service level selected. Any available shipping promotion or free-shipping offer will be disclosed at checkout and may be subject to separate terms, destination limits, minimum purchase requirements, and product exclusions.

Expedited shipping affects carrier transit time only and does not shorten our stated processing time unless expressly stated.

Tracking

When tracking is available, tracking information will be sent to the email address or other contact method provided with the order after the shipment is created. Tracking may take time to update after the carrier receives the package.

Customers are responsible for monitoring tracking information and ensuring that someone can receive the shipment when necessary.

Order changes and address corrections

Requests to cancel an order, change an address, or modify an order should be emailed to support@kaizenandcoffee.com within 24 hours after the order is placed.

We will make reasonable efforts to accommodate a timely request, but changes and cancellations are not guaranteed. We cannot modify or cancel an order after it has entered processing, been packed, been billed as a subscription renewal, or been transferred to a carrier.

Customers are responsible for providing a complete and accurate delivery address. Address-related delays, returned shipments, reshipment charges, and any available refund are handled in accordance with the “Incorrect or incomplete addresses” section of our Return and Refund Policy.

Preorders and inventory availability

We may offer products for preorder. The applicable product page or checkout will provide the expected release or shipping timeframe. Preorder dates are estimates and may change due to production, supplier, transportation, or other delays. If a material delay occurs, we will provide notice and any options required by applicable law.

If a preorder is purchased with in-stock products, we may ship the order together when the preorder becomes available or in separate shipments. Any applicable treatment will be disclosed at checkout or in the product description when practicable.

We do not intentionally accept backorders. If an inventory error prevents us from fulfilling an order, we may cancel the affected item or order and issue a refund to the original payment method.

Coffee subscription shipments

Coffee subscription orders may follow a recurring fulfillment schedule that differs from the standard processing timeline. The frequency, expected billing date, available delivery services, shipping charge, and other subscription details will be shown before enrollment or in the subscription confirmation.

Subscription changes—including pauses, skips, address changes, modifications, and cancellations—must be completed at least 24 hours before the scheduled billing time. A request received after that cutoff may apply to the following billing cycle. Once a subscription order has been billed or entered fulfillment, it cannot be canceled or modified, except where required by law or addressed under our Return and Refund Policy.

Delayed or missing domestic shipments

For a domestic order, contact support@kaizenandcoffee.com if tracking has not updated for seven consecutive business days or the order is seven business days past its estimated delivery date.

Include your order number and available tracking information. We may ask the carrier to complete an investigation before determining the appropriate resolution. Carrier investigations and any replacement, refund, or other resolution are handled in accordance with our Return and Refund Policy and applicable law.

Delayed or missing international shipments

International shipments may be delayed by customs processing, local delivery conditions, holidays, carrier disruptions, or circumstances outside our control. Please allow 20 business days after dispatch before reporting an international shipment as missing.

After that period, contact support@kaizenandcoffee.com with your order number and tracking information. We may require the carrier to complete an investigation before determining the appropriate resolution.

Packages marked as delivered

If tracking shows that a package was delivered but you cannot locate it, confirm the delivery address, check all delivery areas, ask household members or neighbors, check with building management or mailroom personnel, and contact the carrier for delivery confirmation.

After completing those steps, email support@kaizenandcoffee.com with your order number and any carrier case number. We will review the available information. A refund, replacement, or other remedy is not guaranteed for a shipment confirmed as correctly delivered, except where required by applicable law.

Damaged, defective, incorrect, or incomplete orders

Inspect your order promptly after delivery. If a product arrives damaged, defective, incorrect, or incomplete, contact support@kaizenandcoffee.com within 48 hours after delivery.

Include your order number, a description of the issue, clear photographs of the product and packaging, and a photograph of the shipping label. Retain the product and all packaging while we review the claim. Full requirements and available resolutions are stated in our Return and Refund Policy.

The 48-hour notice period assists us in investigating fulfillment and carrier issues and does not limit any right that cannot legally be waived.

International duties, taxes, and customs

For orders shipped to Canada, applicable import duties and import taxes are calculated and collected at checkout. When checkout states that duties and taxes are included, customers should not be charged additional import duties or brokerage fees upon delivery.

Customs authorities may open, inspect, delay, refuse, or return a shipment. Kaizen & Coffee does not control customs processing or local delivery requirements. International shipping charges, duties, taxes, customs charges, and brokerage fees are non-refundable except where required by law.

If an international shipment is refused, unclaimed, or returned as undeliverable, any available refund may be reduced by the original shipping charge, return shipping, duties, customs charges, brokerage fees, and other costs incurred by Kaizen & Coffee, to the extent permitted by law and our Return and Refund Policy.

Contact us

For questions about shipping or an order, contact:

Kaizen & Coffee

Email: support@kaizenandcoffee.com